Unable to purchase

Modified on Mon, 11 Nov at 5:50 PM

1. Verify Your Account Sign-In

Ensure you're signed into your Apple or Google account. This saves your progress to our servers, preventing data loss.

2. Update the Game

Make sure you have the latest version of the game installed, as updates often include fixes for known issues.

3. Troubleshoot Purchase Issues

Follow these steps based on your device to resolve purchase-related problems:

For Google Play Store Users

Check Payment Methods: Ensure your payment method is valid and up to date. Google Play Support
Clear Cache and Data:
- Go to Settings > Apps > Google Play Store > Storage > Clear Cache and Clear Data.
Remove and Re-add Google Account: Sometimes, removing and re-adding your Google account can fix issues.

For Apple App Store Users

Check Payment Information: Ensure your payment details are correct and up to date. Apple Support
Disable Restrictions:
- Go to Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases, and verify that in-app purchases are allowed.
Sign Out and Back In: Sign out of your Apple ID and sign back in to refresh your account settings.

4. Reinstall the Game

Uninstall and reinstall the game. After reinstalling, sign in to restore your progress.

Q: What should I do if these steps don’t resolve the issue?

If the problem persists, please send us a video showing what’s happening. This will help us better understand and assist you in resolving the issue.