We’re aware that some players may not receive rewards after watching an ad, and we’re actively investigating this issue.
If this happened to you, please submit a support ticket so we can look into it and remove the problematic ad from our partners’ rotation.
When contacting us, please include:
Date & approximate time when the ad appeared
Name of the game/app shown in the ad
Short description of the issue (what happened and what made it problematic)
Screenshot or video of the ad (if possible)
The more details you can provide, the faster we’ll be able to identify and remove the ad.
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