How do I restore lost progress or transfer my account?

Modified on Sun, 23 Aug at 9:26 PM

Losing your game progress can happen after switching phones, reinstalling the app, or playing on an unlinked guest account. Follow the steps below to automatically recover your saved account or submit a manual migration request to our Support team.

Method 1: Automatic Cloud Restore (Recommended)

If your account was previously linked to your device's platform account, you can restore your data instantly without waiting for support assistance.

Step 1: Verify that your device is logged into the exact same Google Play Games account (Android) or Apple ID / Game Center account (iOS) used when you originally played Mob Control.
Step 2: Open Mob Control and tap the Settings (Gear icon) in the top right corner.
Step 3: Select Account, then tap Restore Progress.
Step 4: When prompted, select your saved cloud profile. The app will sync your base level, card collection, town hall progression, and purchased inventory.

Method 2: Manual Account Recovery by Support

If automatic restore fails, if you were playing on an unlinked guest profile, or if you are switching operating systems (e.g., iOS to Android), our Support team can manually transfer your progress.

Important: Do not delete or uninstall the newly installed game on your device while recovery is in progress, as Support will migrate your old profile directly onto this new session.

To request a manual recovery, go to Settings > Help & Support in-game and create a ticket under Lost Progress. Include the following details to verify ownership:

Current Player ID: Found at the bottom of the Settings menu in your new game session.
Old Player ID or Account Details: Your previous Player ID, exact in-game name, approximate base level, and current total star count.
Device Models: Make and model of both your previous device and current device.
Proof of Purchase: A screenshot of any past in-app purchase receipt from your old account.
- Android: Must show the official Google Play Order Number (format: GPA.XXXX-XXXX-XXXX-XXXXX).
- iOS: Must show the official Apple email receipt containing the Order ID and purchase date.

What Happens Next?