Game crashing, freezing, or device overheating

If Mob Control crashes back to your home screen, freezes during intense battles, or causes your device to run unusually hot during long gaming sessions, follow the troubleshooting steps below.

Step 1: Optimize In-Game Graphics & Settings

High mob counts and visual effects can put significant load on device hardware.

• Reduce Frame Rate & Effects: Open Settings (Gear icon) in Mob Control and check the graphics section. Lowering display settings reduces processor load and slows down device heat buildup.

• Take Session Breaks: Extended play sessions cause devices to thermally throttle (slow down automatically to prevent overheating), which leads to frame drops and sudden app crashes.

Step 2: Free Up Device RAM & System Resources

• Close Background Apps: Multi-tasking with memory-heavy apps (social media, video streaming) consumes RAM required by Mob Control during high-density mob waves.

• Disable Battery Saver / Low Power Mode: Low Power mode restricts CPU performance, which frequently causes frame stuttering and unexpected app closures.

• Check Storage Space: Ensure your device has at least 2 GB of free internal storage. Low storage prevents the game from writing temporary cache files during gameplay.

Step 3: Crashes Triggered When Starting or Ending an Ad

If your game specifically freezes or crashes when an ad begins or when trying to close an ad:

• Clear App Cache (Android): Open Settings > Apps > Mob Control > Storage and tap Clear Cache (do not select Clear Data).

• Reset Advertising Identifier:

  • Android: Go to Settings > Google > Ads and select Reset Advertising ID.

  • iOS: Navigate to Settings > Privacy & Security > Tracking, toggle Allow Apps to Request to Track off and back on.

• Network Stability: Switching between Wi-Fi and mobile data helps prevent ad network timeouts that trigger game freezes.

Step 4: Reporting Persistent Performance Issues

If crashes continue after attempting the steps above, please submit a crash report to Support via Settings > Help & Support under Performance / Crashes with:

• Player ID: Found at the bottom of the Settings menu.

• Device Model & OS: (e.g., iPhone 13 on iOS 17.4 or Samsung Galaxy S22 on Android 14).

• Crash Pattern: When does the crash occur? (e.g., "Immediately upon opening an ad," "During 4x multiplier scenes," or "After playing 5 consecutive battles").